Shipping policy
SHIPPING (PICK UP) & DELIVERY WITHIN THE CONTINENTAL USA
We ship on pallet/skids orders via Common Carrier LTL/FTL (less than truckload/full truckload freight), smaller orders generallly less than 150 lbs ship via UPS/Fedex Ground or USPS. For full ocean container orders (20' or 40'), we manage the entire shipping process (origin drayage, ocean freight and local drayage) right to your door.
Most common delivery/pick up options (within the continental USA):
1. Commercial Delivery ("Commercial Delivery") - LTL/FTL Common Carrier (ie UPS Freight, Central Transport, R&L Carriers)
2. Curbside Residential Delivery ("Residential With Liftgate") - LTL Common Carrier (ie UPS Freight, Central Transport, R&L Carriers)
3. Smaller orders less than 150 lbs - UPS Ground or USPS (Post Office)
4. Pick up at Assure Pak's Warehouse ("Customer Pickup") - Please call or email to arrange a pick up date and time. Our normal preferred pick up day and times are Monday - Friday from 2:30pm to 4:30pm EST. If you would like to arrange a pick up outside our normal pick up hours, please email or call us 24 hours in advance so we can have your order ready earlier. If you are arranging freight with your common carrier (LTL or FTL), please email a copy of the Bill of Lading 24 hours in advance of the pick up date to sales@assurepak.com
If any item or packaging is damaged or missing, when available, especially for common carrier LTL shipments, please follow the procedures below:
Notate the damage on the delivery receipt before signing
Keep a copy of the delivery receipt
Contact us within 72 hours
Keep the damaged packing materials for inspection
If possible, take pictures of the damaged items and packaging
We provide great attention to packaging for each order we ship. Unfortunately damage may occur occasionally during transit and we need to file a claim with the delivery company/carrier for these damages. Therefore, it is very important to notate all damages on the delivery receipt. If you do not notate any damages on the delivery receipt, we cannot guarantee any reimbursement for damages. By signing your name on the delivery receipt without noting any damages, you are stating that you have received your shipment in good condition.
SHIPPING & DELIVERY TO PUERTO RICO, ALASKA AND HAWAII
We can ship to most destinations in Puerto Rico, Hawaii and Alaska. Please call or email us for a quote on freight and transit times.
